Terms & Conditions

This website is operated by Volta. Throughout the site, the terms “we”, “us” and “our” refer to Volta. By visiting our website or purchasing from us, you agree to be bound by the following terms and conditions (“Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site or placing an order, you agree to be bound by these Terms. If you do not agree, you may not use our services or access the site.

1. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use our site or purchase our products. By using our site, you confirm you meet these eligibility requirements.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction. A breach of these Terms will result in an immediate termination of your access to our services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce or exploit any portion of our service without express written permission. Content (excluding payment details) may be transferred unencrypted over networks.

4. Product Descriptions and Pricing

We aim for accuracy but cannot guarantee that product descriptions, images, or pricing are error-free. We reserve the right to correct any errors and to change or update product information or cancel orders if any information is inaccurate at any time without prior notice.

All prices are listed in Australian dollars (AUD) and may exclude applicable taxes, shipping, and handling unless otherwise stated.

5. Orders and Payment

We reserve the right to accept or decline any order for any reason, including inventory issues or payment verification. You agree to provide accurate billing and contact information. Payment must be completed before we process your order.

6. Shipping and Delivery

Please refer to our Shipping Policy for details on shipping costs, delivery timelines, and policies. Some items may ship from other warehouses, which may extend delivery time to 3–4 weeks. We are not responsible for delays caused by couriers or factors beyond our control.

7. Use of Products and Battery Safety

E-bikes and scooters must be used in accordance with local laws, including helmet use and road regulations. Lithium-ion batteries must be charged, handled, and stored as instructed in the product manual. Improper use may lead to injury or damage. You assume all risks associated with their use.

8. Returns and Refunds

Please refer to our Refund & Returns Policy for full details, including eligibility criteria, restocking fees, and change of mind conditions.

9. Optional Tools and Third-Party Services

We may provide access to third-party tools or services “as is” without warranties. Your use of these tools is at your own risk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or accuracy of third-party materials or websites, or for any products or services they may offer.

11. Intellectual Property

All content on our site—including text, product descriptions, images, branding, and logos—is the property of Volta or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

12. User Conduct

You agree not to use the website for unlawful, harmful, or misleading activities. This includes attempting to hack or disrupt the site, submit false information, or violate any of these Terms.

13. Disclaimer of Warranties and Limitation of Liability

Our services and products are provided “as is” and “as available” without any warranty. Volta shall not be liable for any indirect, incidental, or consequential damages arising from use of the service or products. Our liability is limited to the purchase price of the product in question.

14. Indemnification

You agree to indemnify and hold harmless Volta and its affiliates from any claim or demand due to your breach of these Terms or violation of law or rights of others.

15. Severability

If any provision of these Terms is deemed unlawful or unenforceable, it shall not affect the validity of the remaining provisions.

16. Termination

These Terms remain in effect unless terminated by either party. We may terminate this agreement without notice if you breach any provision.

17. Entire Agreement

These Terms and related policies posted on our site constitute the entire agreement between you and Volta, superseding any prior agreements or communications.