At Volta, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
Although we are currently not legally required under the Australian Privacy Act 1988 to comply with the Australian Privacy Principles (APPs), we choose to follow best practices to protect your information and ensure transparency.
1. What Information We Collect
When you interact with our site, we may collect the following types of personal information:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party providers)
- Order history
- IP address and device/browser information
- Website usage data via cookies or analytics tools
2. How We Collect Your Information
We collect information through:
- Online orders and checkout forms
- Contact or inquiry forms
- Newsletter sign-ups
- Cookies and tracking tools (e.g., Google Analytics)
- Customer service interactions
3. Why We Collect Your Information
We collect your information to:
- Process and fulfill your orders
- Provide order updates and shipping confirmations
- Respond to inquiries and support requests
- Improve your shopping experience and our website
- Send promotional offers and updates (only if you opt in)
4. How Your Information is Stored and Protected
We take reasonable steps to keep your personal information secure from misuse, interference, and unauthorised access. Data is stored on secure servers, and payment information is processed using trusted, PCI-compliant payment providers.
We do not store your full payment card details on our servers.
5. Sharing Your Information
We do not sell your personal data. We only share information with third parties where necessary to:
- Complete your order (e.g., payment processors, shipping companies)
- Provide technical or marketing services (e.g., email platforms, analytics tools)
- Comply with legal obligations
All third-party partners are required to handle your data securely.
6. Cookies & Analytics
We use cookies to enhance your browsing experience, track site performance, and understand user behavior. You can choose to disable cookies through your browser settings, but this may affect some functionality of the site.
7. Your Rights and Choices
You can:
- Request access to the personal information we hold about you
- Ask us to correct or update any of your details
- Unsubscribe from marketing communications at any time
- Contact us to request deletion of your data, where applicable
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
9. Contact Us
If you have any questions or concerns about your privacy, or would like to make a request, please contact us:
Volta
Email: contact@voltamob.co
Website: www.voltamob.co
